Return and Refund Policy

ORDER ARRIVAL

Orders are shipped via USPS and will arrive approximately 1 – 7 days from shipping date. At this time we only offer shipping to the lower states in the USA.

Products that are out of stock, drop shipping, or special orders may take longer to arrive.

If you want to cancel or make changes to your order PRIOR to shipping, please reach out to our support team at orders@mistletoemaniaccl.com

Please be advised that if a package is returned to Mistletoe Mania after three delivery attempts, the customer is responsible for shipping and all associated delivery costs (including insurance) to resend. Should customer not resend, customer is responsible for all shipping and associated costs as well as a 25% restock fee.

RETURNS AND EXCHANGES

Please choose carefully as items purchased from Mistletoe Mania are eligible for a store credit only if returned within 5 days of shipment delivery, and will be subject to a 25% restock fee.

Please contact us immediately so we can issue a Return Authorization Number, which must be written on the outside of the box.

Merchandise must be returned in perfect condition and in original packaging.

We reserve the right to refuse a refund request if return does not comply with this policy.

Some items are considered final sale and are not eligible for return. Candles, personal care products, fresh floral, stuffed animals, sale merchandise, custom orders, holiday, birthday boxes or special orders.

If product arrives to you damaged, please save the shipping box, take a picture of box in condition, notify USPS immediately. According to their policy, the CUSTOMER must make the damage claim. Please inform us immediately via email, with a picture of damage, by email orders@mistletoemaniaccl.com within1 day of your claim. We’re available to help you as much as possible and with replacement merchandise.

We do not refund shipping, handling or insurance charges.

Customers are responsible for all shipping costs when returning merchandise.

Returns will be processed within 7 – 10 days upon receipt.

All returns are subject to a 25% restock fee regardless of reason for return.

**Please note: All returns must have tracking information and need to be properly insured through the courier. Mistletoe Mania is not responsible for any lost, stolen or damaged packages.

Please return the items back to:

Mistletoe Mania

104 E Market Street

Suite B

Mabank, TX 75147

Terms and Conditions

Terms and Conditions for Mistletoemaniaccl.com

Last Updated: 03/14/2024

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the Mistletoemaniaccl.com website (the "Service") operated by Mistletoemaniaccl.com ("us", "we", or "our").

Intellectual Property
- The Service and its original content, features, and functionality are and will remain the exclusive property of Mistletoe Mania and its licensors. The Service is protected by copyright, trademark, and other laws of both the United States and foreign countries.

Links To Other Web Sites
- Our Service may contain links to third-party web sites or services that are not owned or controlled by Mistletoe Mania.
- Mistletoe Mania has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third-party web sites or services. You further acknowledge and agree that Mistletoe Mania shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content, goods, or services available on or through any such web sites or services.

Termination
- We may terminate or suspend access to our Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.
- All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Governing Law
- These Terms shall be governed and construed in accordance with the laws of United States, without regard to its conflict of law provisions.
- Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have had between us regarding the Service.

Changes
- We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion.

By accessing or using the Service, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access the Service.

If you have any questions about these Terms, please contact us at info@mistletoemaniaccl.com.

Return and Refund Policy

Terms and Conditions

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